Olofly

Olofly accepts returns on unused products within 30 days of delivery. Returns due to personal preference incur a 15% restocking fee, while exchanges for store credit never incur fees. Used products cannot be returned under any circumstances.

Customers can file returns online through Olofly’s return portal, which provides a prepaid shipping label with postage costs deducted from the refund. Alternatively, customers may ship items back independently. Once received, refunds are processed within 1-2 business days, with an additional 2-5 days for bank clearance.

Customers who receive incorrect, damaged (excluding shipping damage), unusable, or missing items qualify for full refunds if they notify Olofly within 48 hours of delivery. Notification must include an order number, description of the issue, and photo or video evidence.

Yes, customers can purchase the Olofly Extended Warranty at checkout, which extends the damage notification period from 48 hours to 14 days. This warranty requires customers to provide photos of the packing slip, product, and shipping box with label when filing claims.

Olofly provides First Class Shipping at $6.95 (2-6 business days) and Priority Shipping at $10.80 (1-4 business days). Orders over $100 qualify for free shipping.

Orders placed before noon PST Monday through Friday ship the same day, while orders placed after noon ship the next business day. Delivery timeframes are carrier estimates and may vary due to factors outside Olofly’s control.

Credit card statements display “OLOFLY” as the transaction identifier, which cannot be altered. The merchant uses plain external packaging with no product descriptions visible to maintain shipping privacy.

Olofly accepts credit/debit cards, PayPal, Apple Pay, and Google Pay. The payment system is 100% PCI compliant and never stores full credit card numbers, only the last four digits.

All customers must be at least 21 years old to purchase from Olofly and must provide valid photo ID for age verification at checkout. Age verification is completed before order processing.

Olofly collects first and last name, billing address, email address, and credit card billing information through SSL-encrypted connections during the checkout process. The merchant maintains high-quality security settings to protect personal data.

Olofly sells tobacco products, smoking accessories, and hemp-derived products containing less than 0.3% Delta-9 THC as permitted under the 2018 Farm Bill. Customers must comply with local and state laws regarding tobacco and hemp product purchases.

Underage purchasers of tobacco products or accessories are subject to local prosecution and fines, with legal guardians held liable for damages resulting from violations. Olofly requires ID verification to prevent underage sales.

Olofly maintains quality control through a multi-layered vendor selection and verification process rather than conducting in-house testing. The merchant exclusively stocks hemp products from manufacturers who provide third-party lab results for safety and potency verification. This means all THCA disposables, cartridges, and flower come from brands that conduct independent laboratory testing and share those results with customers.